Refund & Return Policy

We want you to love what you receive. If something isn't right, here's how returns and refunds work.

Return window

You may request a return within 7 days of delivery. Items must be unused, unwashed and in their original packaging with all tags intact.

Non-returnable items

• Pierced jewellery and earrings, for hygiene reasons.
• Custom-stitched, altered or made-to-measure garments.
• Items marked "Final Sale" on the product page.

How to request a return

• Email care@swamini.store with your order number and photographs of the item.
• We confirm the request and arrange a reverse pickup where the pin code is serviceable.
• Where pickup is unavailable, we reimburse reasonable self-shipping charges.

Refunds

Once the returned item passes quality check, refunds are issued within 5–7 business days to the original payment method. Cash on Delivery orders are refunded by bank transfer or UPI to the details you share. Shipping charges are non-refundable unless the item was damaged, defective or incorrect.

Exchanges

Size or colour exchanges are subject to availability. If the replacement is unavailable we process a refund instead.

Damaged or wrong items

Report damaged, defective or incorrect deliveries within 48 hours of receipt with unboxing photographs, and we will replace the item or refund you in full.

Cancellations

Orders can be cancelled free of charge any time before they are marked as shipped.

Contact

Need help with a return? Email care@swamini.store.